MAINTENANCE PLANS | FOR PEACE OF MIND

 A MONTHLY SERVICE THAT HANDLES SECURITY, UPDATES, BACKUPS AND OVERALL WEBSITE HEALTH 

Why a care plan?

Taking Care of Your Website Building your website is just the beginning of the relationship. Once your site is up and running, I still like to take care of you. After all, you’re busy with your business. This is where the Margaret River Marketing Website Care Plans provide ongoing support. Whilst you are busy doing the things you love, I make sure all the moving parts keep running for you. I also help you keep those pesky nasties away from your website that can cause problems. Your website is always a work in progress.

Peace of mind.

Just like a car, it needs regular servicing to make it run efficiently and safely. It also needs to grow with you and evolve. As your business changes, so does your business. You need to make sure that your website continues to reflect that too. I can simply oil the wheels on a continual basis and make sure your website is keeping any vulnerabilities at bay or provide you with a more hands-on and proactive role to make sure your website grows with you and gives you peace of mind. You can take advantage of any of our Website Care Plans which will guarantee give you the peace of mind for your website to remain secure and up to date at all times.

What Are the Benefits of a Website Care Plan?

Your website software will always be up to date.
Your site will have secure backups so that it can be restored quickly if anything goes wrong.
Your website will have constant security monitoring to keep away vulnerabilities that could harm your website.
You will have email support when you need it.
Your website will be regularly cleaned and updated to keep it running fast and smooth.
You have nothing to lose as there is no minimum tie in period, cancel anytime.
You can stay with your current domain hosting although I can recommend hosting if you need it.
24/7 monitoring so that your website is always up and running.
Monthly reporting so you know how your website has been looked after.
Different levels of care are available to suit individual requirements.

Choose Your Care Plan

Features

COMPARE PACKAGE FEATURES


WordPress & Plugin Updates

Website Security

Theme Updates

Cloud Backups/Restore

Cancel Anytime, No Long term contracts

Access to Video Training

E Commerce Software (Shop) Updates

Website Changes

Detailed Maintenance and Performance Report

Website Support

$59

Per Month

TUNE UP

Paid website changes only

Email Support Only

$122

Per Month

MAINTAIN

30 MINUTES

Priority Support

$176

Per Month

SHAKE UP

60 MINUTES

Priority Support

$504

Per Month

OPTIMISE

240 HOURS

Priority Support

BYO Hosting

Google says: “The web should be fast” and we couldn’t agree more. Slow loading websites are often the cause of high bounce rates and frustrated users, which means fewer leads and less revenue for your business. If you’re confident in your host and want to manage your own web hosting you are more than welcome to, however if you site goes down you will need to deal directly with your hosting company. We highly recommend Siteground.

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Premium WordPress Hosting

We use the best WordPress hosting available that includes a built-in Content Delivery Network (CDN) and is optimised performance so your website loads faster for your visitors – anywhere in the world. Our website hosting is charged at $198/year. If your website goes down, we will take over and deal with all the nitty gritty on your behalf.

Frequently Asked Questions

Does the monthly time rollover?
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for Maintain and Manage plans. You can take comfort in the fact that what you will request within that 30/60/240 minutes of time (depending on your plan) will be addressed by our team with immediate attention. Our care plans are customised to the client and allow for a time block for that month specific to their needs.
What happens if my website goes down, is hacked, breaks, etc?
The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
What tasks are included in the dedicated support time?
Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
What if I need more hours?
How much do changes cost?

Our support rate for Care Plan clients is $90 per hour. Non care plan customers are charged at $125 per hour.

Can I really cancel anytime?